Back to Home

Support Center

Need help? We're here for you. Find answers to common questions or reach out directly.

Frequently Asked Questions

How do I create my first waitlist form?

After signing up, click 'Create New Form' from your dashboard. Give your form a name, customize the fields and styling, then copy the embed code to add it to your website.

Is Joiner really free?

Yes! Our free plan includes unlimited forms and email collection. You only need to upgrade if you want advanced analytics, email campaigns, or hosted landing pages.

How do I embed a form on my website?

Go to your form settings, click 'Embed & Share', and copy the provided code snippet. Paste it into your website's HTML where you want the form to appear.

Can I export my subscriber list?

Go to the Subscribers page and click 'Export' to download your list as a CSV file. You can export all subscribers or filter by form, date, or tags.

What's included in the Pro plan?

Pro includes detailed analytics, email campaigns, hosted landing pages, custom branding removal, priority support, and advanced integrations.

How do I cancel my subscription?

Go to Settings > Billing and click 'Cancel Subscription'. You'll retain access until the end of your billing period.

Still need help?

Our team typically responds within 24 hours on business days.

Contact Support